Support and Documentation
The School’s Systems Group runs a ticketing system to manage requests for help and the reporting of systems issues. To ask for advice, report a problem or enquire about possible changes or additions to school systems, email firstname.lastname@example.org using your University email account. Don’t assume that problems have already been reported.
The School’s main systems are documented on the Systems Wiki. You may find the following articles helpful:
See also: slides from Orientation Week Systems Briefing.
The School’s resources server, often referred to as ‘studres’, provides module-specific materials such as lecture slides, tutorial questions and coursework specifications. It can be accessed via the web and a file system mounted on lab machines.
The resource library directory contains other generally useful resources, including:
- Materials from Distinguished Lecture Series
- Archive of previous exam papers
- VM image of Linux lab machine configuration
- Minutes of Staff-Student Consultative Council
- Software Engineering lecture videos by Ian Sommerville
- Data archive from Twitter
- Unix command tutorials by Ian Gent and Stuart Norcross
Exam Paper Archive
File Storage and Backup
Files stored in home directories are automatically backed up. The snapshot service records some old versions of files. Software version control is also available, and students are very strongly advised to become proficient in using it for all software development, even where its use is not compulsory.
Printing is provided via the UniPrint service.